CATERING POLICIES

business hours

regular business hours are monday through friday from 7:00am to 4:00pm.

we are happy to accommodate after-hours events when possible, however, please note that events taking place before or after regular business hours may be subject to an added labor fee.

catering policies and guidelines: 

• Minimum Order: At least 10 meals must be ordered. 

• Ordering: Orders must be finalized 2 business days prior to your event date. For events with 50 or more attendees, we will need 5 business days. We recommend placing orders as early as possible to allow sufficient time for changes or updates to your event. We will do our best to accommodate last minute requests, however selections will be limited. 

• Changes: We will do our best to accommodate changes to existing orders, however we may be unable to fulfill revisions with short notice. 

• Delivery Timelines: Due to the logistics involved with each event, our catering attendants are on strict timelines and cannot afford delays. Food may be delivered up to 30-minutes before your requested delivery time to ensure a timely setup. 

• Custom Orders: Our talented chefs are happy to create a customized menu for your event. Please leave ample time for our chefs to create your menu. Custom menus will be ready to review in 5-7 business days after initial request. 

• Dietary Restrictions: Bon Appetit can accommodate dietary restrictions. The dietary restrictions will be noted on the meal(s). Bon Appetit is not responsible for ensuring each person gets the correct meal. 

• Removing Leftovers: Based on city health code, select leftovers remaining after an event may be available for take home. Consult with your event planner for details. o Please note: Once leftovers are packaged for takeaway, the guest assumes all liability for proper storage and consumption of product. 

• Guarantees: For all events, the final guaranteed guest count must be submitted 2 business days prior to your event. This number cannot be reduced. If a guarantee is not provided by the due date, your final estimate will be used as the guaranteed guest count. Your event will be billed for the actual attendance or the final guaranteed guest count, whichever is greater. 

• Cancellations: To cover incurred costs, orders cancelled within 2 business days of the event may be subject to a cancelation fee. 

• Linens: To cover service tables, standard in-house, black linens can be provided upon request. To cover seating or other tables, standard in-house linens are available for $5.00 per linen. Along with our in-house black linen, additional colors are available with a 1-week notice. 

• Catering Equipment: Please do not remove any catering equipment, including platters and china, from the event. Any missing or damaged equipment will be charged the full replacement value on the catering invoice. 

• External Catering: If you will be utilizing an external catering company for food but would like Bon Appetit to provide plates, cutlery, cups, napkins, or any other catering equipment, there will be an extra charge.

happy hour!!

Alcohol • Please refer to the Alcohol Policy Quicklink on the Facilities Meetings and Events Insider page for guidelines for attending and hosting onsite company events and alcohol

• Food and non-alcoholic beverages must be served in addition to any alcohol 

• Advanced notice is required if a bartender is needed for your event, we recommend reaching out as soon as possible o Please note: Bartender availability is extremely limited at this time; we will do our best to accommodate your request 

• Bon Appetit bartenders are charged at $32 per bartender with a 4-hour minimum: 2 hours of serving time, 1 hour for setup, 1 hour for breakdown 

• Bon Appetit may only bartend onsite events 

• Bon Appetit bartenders may only serve beer and wine, no exceptions • Requestors may seek the services of a 3rd party bartending vendor 

• Bon Appetit can provide the dry set (cups, beverage napkins, ice bucket) for the 3rd party bartenders if needed 

• Bon Appetit cannot purchase alcohol for Happy Hours, the requestor is responsible for purchasing the alcohol for their event 

• Illumina has a two-drink maximum, therefore we recommend multiplying your confirmed attendee list by two when purchasing alcohol 

• Bon Appetit can receive the alcohol delivery if needed, please coordinate with the Bon Appetit catering manager prior to the delivery o Delivery address: 5200 Illumina Way, Building 2 Kitchen Dock, San Diego, CA 92121 

• Any remaining alcohol at the conclusion of your event shall be donated to the next company event